Maintenance requests. Tracked. Not lost.
After handover, a Cyprus developer becomes a property manager — responsible for elevators, pools, communal areas, plumbing and structural issues across every building they've delivered. Most manage this with a separate WhatsApp group per development. Tektor's Maintenance Requests module gives you a proper system: categorized, prioritized and trackable from report to resolution.
Kanban board — New, Assigned, In Progress, Resolved
Every maintenance request appears as a card in a four-column Kanban board. New requests arrive here when buyers submit them through the Buyer Portal or when your team logs them manually. Assign each request to a subcontractor, move it to In Progress, and mark it Resolved when complete. The history is permanent.
Categorized and prioritized by type
Requests are categorized — Mechanical, Plumbing, Electrical, Structural, Communal — and carry a priority level. Filter by project, category or priority to triage your open queue. The KPI tiles at the top show New, In Progress and Resolved this month at a glance.
Subcontractor assignment and project attribution
Each request is linked to a specific project and unit (or communal area). Assign it to a subcontractor directly — the same subcontractors from your construction phase are available here. Resolution creates a permanent record linked to the unit and the subcontractor.
Frequently asked questions
Can buyers submit maintenance requests directly?+
Yes. The Buyer Portal's Support tab allows buyers to submit requests with category, title, description and photos. Submissions appear immediately in the Maintenance Requests Kanban.
Can I filter requests across multiple developments?+
Yes. The All Projects filter shows every open request across your portfolio. Filter down to a specific project, category or priority.
Is there a limit on active maintenance requests?+
No limit.
Does Tektor notify subcontractors when they're assigned a request?+
Subcontractor notification by email is on the roadmap. Currently, assignment is tracked in the system and communicated by your team.